CRM and Phone Based Customer Service - QLS Endorsed
Level 2, 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Lifetime Access
Imperial Academy
Summary
- Certificate of completion - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
In today's fast-paced business world, professionals in Customer Relationship Management (CRM) and phone-based customer service play a pivotal role in driving customer satisfaction and loyalty.
The UK job market reflects a growing demand for these skills, with a notable increase in CRM-related roles. Salaries range widely, from £25,000 to £70,000 annually, depending on experience and expertise. The sector is vibrant, with a constant influx of opportunities - a testament to the critical role CRM professionals play in business success.
Our CRM and Phone-Based Customer Service bundle is meticulously designed to equip you with essential knowledge and theoretical foundations. Covering diverse aspects from basic customer service principles to advanced CRM strategies, this bundle ensures a comprehensive learning experience. You'll explore topics like customer psychology, effective communication, and CRM software tools, gaining insights that are crucial in today's customer-focused business landscape.
CRM and Phone-Based Customer Service Course Learning Outcomes:
- Gain in-depth knowledge of CRM systems and applications.
- Develop effective CRM strategies for enhanced customer engagement.
- Master the art of phone-based customer communication techniques.
- Understand customer needs and behaviour through CRM insights.
- Learn to manage and analyse customer data using CRM.
- Enhance customer satisfaction and loyalty with CRM tools.
- Build and maintain strong customer relationships via CRM practices.
Achievement
CPD
Course media
Description
This CRM and Phone-Based Customer Service bundle is a comprehensive exploration into the realms of CRM and phone-based customer service. Spread across five courses, it delves into the intricacies of customer relationship management at various levels, offering a layered understanding of this essential business function. You'll learn about the dynamics of customer service over the phone, techniques to enhance customer interactions, and the strategies to manage and analyse customer information effectively. The bundle is uniquely positioned to provide insights into customer service advisories and the environmental aspects of customer service, fostering a well-rounded understanding of the field.
QLS Endorsed Courses:
- Course 01: Diploma in Customer Relationship Management (CRM) at QLS Level 4
- Course 02: Diploma in Phone-Based Customer Service Training at QLS Level 5
- Course 03: Diploma in Customer Service Advisor at QLS Level 5
- Course 04: Award in Customer Service & Environment at QLS Level 2
- Course 05: Award in Know Your Customer at QLS Level 2
Who is this course for?
This CRM and Phone Based Customer Service Course is ideal for:
- Aspiring Customer Service Managers
- CRM System Administrators
- Customer Service Representatives
- Sales and Marketing Professionals
Career path
- Customer Service Manager: £30,000 - £45,000
- CRM Administrator: £25,000 - £40,000
- Customer Support Specialist: £20,000 - £35,000
- CRM Consultant: £35,000 - £60,000
- Customer Relationship Officer: £22,000 - £40,000
- Sales and CRM Analyst: £28,000 - £50,000
Questions and answers
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Certificates
Certificate of completion
Hard copy certificate - Included
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